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Unclutter Your Mac in One Week – Day 2

In day one of this series, we cleaned up your Desktop and had you organize your files into the already built in groupings in the Home directory on your Mac. Today, I’m going to focus on two other areas on your Mac that are easily cluttered, and near impossible to ignore – the Dock and the Menubar. Here are some suggestions for how to deal with those:

The Dock

The Dock is a very useful feature of your Mac and it’s purpose is to allow you to launch frequently accessed programs quickly. Frequency is the key here. Certain programs you probably launch everyday, many times a day, or pretty much run constantly from the moment you log in to your Mac. Those are the sorts of items that belong in the Dock.

There are many applications that automatically place icons in your Dock upon installation for programs you may use only infrequently, if at all. Microsoft Office is one example (the 2008 version puts 7 icons in your Dock). Even Apple is guilty of this with the iLife and iWork suites. In addition, many people still keep an icon in the Dock long after they have stopped using the application. I argue that such items have no place in the Dock.

Take the time to look at each icon in your Dock and evaluate with honesty which ones fall into which of the above criteria. Any that fall into the later, click-hold and drag those directly up then release them and breathe a sigh of relief with every saucy little poof.

The Menubar

Like your Dock, there are many applications that put an icon in your menubar upon installation. In increasingly more cases, the menubar icon is the application. And don’t even get me started on the applications that put an icon in your Dock and your Menubar on installation even if in prior versions of that aplication you have told it you prefer one over the other (Droplr, you know I am looking at you right?).

There are some other scenarios I can think of where a Menubar icon may exist for a service that is rarely used. I have seen many people with desktop Macs that are networked via ethernet that, despite not being used, have the Airport Menubar item active. Or Bluetooth when no such devices are being used. Just because Apple put them there does not mean you need to keep them.

Therefore, just like your Dock, it can be a slippery and fast path to a lot of icons for applications and utilities that you rarely use. If you use a Menubar icon for a service or application, keep it in there. If an application has both a Dock icon and a Menubar item that perform essentially the same functions, choose one over the other.

If neither of these is true, why have a Menubar item at all. With many of them, command-clicking and dragging out of the Dock will remove it. Others have it in a preference panel or pane. Still others you simply must quit the application to make it go away.

Coming soon

Tomorrow, we will look at how to deal with some of that stuff you cleaned up off your Desktop on day one. Stay tuned…

Unclutter Your Mac in One Week – Day 1

Inspired by, and shamelessly riffing on, the wonderful Unclutter Your Life in One Week, the next 5 days will show you how you can apply some quick and simple steps to get your Mac into ship-shape.

We are going to start with cleaning up your Desktop (and keeping it that way). A computer desktop can get cluttered very quickly with files and folders. After all, it is intended to operate just like a real world desktop – a place to hold items you are working on. But, just like the real world, that spot operates best when it is being used to hold only the items you are working on. Luckily, the Mac makes it easy to file and organize these items into fairly logical grouping which will make them easy to find should you need them again. Much of this may seem rudimentary to you but, trust me, there are many that can benefit from this info.

  1. In the Finder, go to the “View” menu, click on “Arrange by” and choose “Kind.” This will group items based on the type of file they are.
  2. Open a Finder window and navigate to your “Home” folder. One of the nice things about the Mac is that it actually encourages you to organize into some logical groupings. Documents, Pictures, Music… It is all right there ready for you to get your org-fu on.
  3. Take the files on your Desktop, now grouped by kind, and organize them into these folders. Place Documents into Documents, Pictures into Pictures, etc. Don’t worry about their final resting place (iTunes, iPhoto, etc.) right now. The goal here is simply to get your Desktop cleaned up.
  4. While doing this, think about the things you don’t need to keep and can go straight to the Trash. This includes .DMG files for applications you have already installed. .ZIP files for archives you have already unzipped, etc. If you don’t need it there is no reason to file it anywhere but that circular file in your Dock.
  5. A clean Desktop is easy to keep that way. Commit to taking a few seconds at the end of every day to file away items no longer needed at the ready using the steps above. The fewer the items, the less time it will take.

Modest Goals Revisited

Last year, instead of standard resolutions for the new year, I committed to some small, achievable, and meaningful modest goals instead. I did not want the stress of big and perhaps unachievable missions for the year. I simply wanted to make a commitment to doing a few things a little bit better. Before I publicly lay out what my modest goals are for the coming year (see future post), I will revisit this past year and provide an update as to my successes or failures:
* “I will learn and use keyboard shortcuts more and use the mouse and/or trackpad less.”_ – I have been working really hard at this and would call this largely a success. It is not perfect but I use key commands far more than before, especially in apps I use on a daily basis. I have made a conscious decision to learn the shortcut for any command I find myself doing more than once a day. Also, hiding toolbars and their associated buttons in certain apps has helped because I am then forced to pause a sec before trying to use them and think of the corresponding key command instead.
* “I plan to be much more mindful of the signal to noise ratio of my online life.”_ – Success here as well. I think my RSS feeds are better organized and more regularly trimmed and evaluated for usefulness than before. I have worked really hard to keep Twitter at a manageable level (I am very picky about my follows and regularly tuck and trim that list). Recently, I have been making a real effort to try to meet people in real life wherever possible. I have met some amazing people and had unbelievable opportunities through social networking. Certainly, the signal currently outweighs the noise.
* “Of course, the signal and noise argument cuts both ways. For this reason I will continue to post here according to the following criteria and schedule – Only when I think I have something of real and original value to add to the greater internet conversation.”_ – Yep. And I hope I added even more real and original value at The Random Post and Minimal Mac as well. Same plan for next year.
* “In addition, I will be adding regular and more reliably scheduled content over at my other project, work.life.creativity.”_ – If I had any failure for the year it was this one. I am actually rather perplexed by why it was not quite working on my part. I’m not sure if it was my general discontent with the idea of talking about things like creativity and productivity instead of simply “doing” or “making”. The other founders and I have had some conversation about the project in general and can’t seem to come to terms on where to go or what to do next to breathe life back into it. I sure would hate to see it just die but I’m not sure quite where to start with the CPR.
* “I will continue to seek ways to grow my consulting business into something that can reliably sustain me and mine.”_ – Machine Methods is continuing to grow and I have done a lot of things I am proud of to help that. The majority of my business comes through word of mouth and I have been doing everything I can think of to maximize that while at the same time testing new marketing methods.
* “As is the case with many a couple, Princess Bethany’s resolutions and goals are, by proxy, mine as well. Towards that end, I also will work towards a better appreciation for our home.”_ – Not everything we had hoped is done but many things are and my appreciation has grown. Our new library sure is a nice place to spend time.
In a while, I will post the modest goals I have set forth for this coming year. Stay tuned…

Eat Well

I recently watched a documentary called Food, Inc. While I knew a fair bit about the subject matter through other anecdotes, the film caused me to consider this stuff on a deeper level than before. For those unfamiliar with the film, here is a very basic bulleted synopsis:

  • Our nation’s food supply is controlled by a handful of companies with deep ties to just about every level of our Government including those agencies in charge of regulating them.

  • They put profit ahead of everything else, including our health, the income and well being of farmers, the safety of workers, and the environment.

  • They use chemical and genetic manipulation to manipulate the size of chicken breasts, the growth cycle of livestock, the yield of corn and soybeans (which almost all of our food now contains), and shelf life.

  • Our food is increasingly tainted with drug resistant bacteria like E-Coli because we have genetically bread our livestock to easily pass it on.

  • Diabetes and obesity is at epidemic rate among children and adults (nearly 1-3 Americans will contract diabetes in their lifetime) due to increased exposure to sweeteners such as high fructose corn syrup.

  • We, as consumers, vote for this every day with our money. We demanded cheap food and we got it at a cost that was deliberately hidden from us (i.e. the cost of our health and well being). This is OUR fault. We can change it by demanding better and voting with more of our money.

    The movie is available via “Watch Instantly” streaming on Netflix right now. I urge you to watch it.

I was deeply affected by the film and have since been putting a lot of thought into, at the very least, becoming more educated about the food I am eating.

I am lucky enough to live only two blocks away from a really good food co-op that is big into locally sourced food and educating their customers. I have not been using it enough but decided last night to go and really spend some quality time there looking around, comparing prices and asking questions. Here are some things I discovered:

  • Most of the beef they sell is from Thousand Hills Cattle Company. It is locally produced, locally butchered, grass fed, and ethically and humanly treated. It is about three times the price of what it would cost you at the average supermarket. The reason: It costs what beef is supposed to cost.
  • Most of the chicken and pork (forgot the name of the farm and did not write it down) is also locally produced and ethically and humanly treated. It costs more (about double) but your are getting an immeasurable amount more quality.

  • The reason meat at the supermarket is so cheap is because it is fed steroid enhanced grain, raised on barren land, crowded together by the thousands, standing in each others manure, slaughtered by the thousands per day in less than clean or safe conditions by big companies that care only about delivering you what you are paying for – cheap food at a high profit by whatever means necessary.

  • Lots of the veggies they sell are locally grown by independent family farms. In the winter (this is Minnesota after all), the number of these decline but the ones that remain are grown in greenhouses. This includes lots of root vegetables, lettuce, mushrooms, and some tomatoes. All origin of food in the section is clearly labeled as to place and/or country of origin. In the case of things grown outside of the region, they still only buy from wholesalers with a commitment to buying from family farms with ethical and sustainable growing practices. Once again, this costs a bit more but it costs what food should cost.

  • Not all Milk that says it is “organic” is in fact organic. Just like your meat, make sure that the cows it comes from fit all of the same requirements. The brand at my co-op that meets that standard is Cedar Summit Farms. It is a bit less than double the cost of milk from the supermarket. Once again, this costs more because it costs what milk should cost (do you sense a theme here?).

The bottom line is this:

  • Know what you are eating. Become educated about it. If you are shopping at a place where no one can tell you exactly where the food comes from, how it is grown, how the animals are treated, even after death… Don’t shop there!
  • Be ready to pay 2-3 times what you are paying right now. Cheaper rarely equals better and this is especially true when it comes to food. Quality food that is safe to eat is more expensive at every level of it’s production. And it should be.

  • Eat locally produced food as much as possible from independent and/or family run farms that practice ethical and safe practices. Find a good food co-op that buys from and supports these folks and/or local farmers markets and/or CSA to buy directly. Not only because you will have a better idea who and where your food is coming from but it is less impactful on the environment because it does not travel as far to get to you.

  • If you do have to eat out, choose a place that does it’s darndest to adhere to the same standards (example: Chipolte).

I really believe that all of this can change if enough people decide they are done with the way things are, pay a bit more money, and educate ourselves. Here are some links that will help you:

  • The Cornucopia Institue – They promote economic justice for family farms but what is really insightful is the reports they produce. Especially about “organics” (not all “organic” is organic).
  • Fair Food Fight – A forum and blog community built around this topic. Tons of good information and recipes here.

  • Local Harvest – Find where to buy locally produced food in your area.

  • Eat Local Challenge – Seriously, I challenge you to eat local as many times a week as possible.

  • My Eat Well Pinboard – as I research more on this subject, I will be updating my links here under the tag “eatwell”.

The reason things have gotten this way is because not enough of us have stood up and chosen to eat well. I, for one, am standing. Stand with me. Let’s stand together.

The Season of Stuff

In a few days, the Season of Stuff will officially begin. During this season, we are actively encouraged to get more stuff, buy more stuff, give stuff to those we “love”, and be thankful for the stuff we have.

This Friday, for instance, sellers of stuff will drop prices to all time lows in order to make it easier for you to give and receive this stuff. Of course, this is in the hopes that the money saved on this stuff will encourage you to buy other non-discounted stuff. You know this, of course, right? You cherry pick the cheap stuff and leave the other stuff for the suckers, right? Of course you do…

All of this stuff will generate a bunch of stuff to be thrown away or recycled. Wrapping, packaging, spent gift cards – they all have to end up somewhere. Not to mention all of the stuff we had to build and machines we run in order to make the stuff we give and receive.Then once the season is over, in fact the very next day, comes the inevitable stuff we have to return (for cash to buy stuff if you have the receipt, exchange for different stuff if not).

Just try to remember that there are plenty of ways to deal with this stuff. You can pledge to get rid of an amount of stuff equal to the amount you receive. You can let those who love you know that you do not want more stuff but want something less tangible instead (breakfast in bed, money for a favorite charity, etc.). Ask for specific stuff you really truly need that will add years of value to your life on a daily basis… and stuff. The point is, control the stuff. Don’t let the stuff control you.

Doing it wrong.

One of the things I have always liked about successful people and companies, is that they are often successful by doing everything the others say is wrong.

Let’s take a look at an example. Hmm… Let’s see… How about Apple, for instance. Shall we?

When everyone else in the tech industry was cutting research because the economy was on a downward slope, Apple increased it and released things:

A lot of companies have chosen to downsize, and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of [customers], they would continue to open their wallets. – Steve Jobs in Business Week, 2003

When other companies are laying off their employees to cut costs, Apple does everything it can to hold onto theirs:

We’ve had one of these before, when the dot-com bubble burst. What I told our company was that we were just going to invest our way through the downturn, that we weren’t going to lay off people, that we’d taken a tremendous amount of effort to get them into Apple in the first place — the last thing we were going to do is lay them off. – Steve Jobs in Fortune, 2008

Instead of making over a hundred computer models in several different lines in order to meet every need and price point, they make a few great ones and continue to post record profits with enough cash on hand to buy the one making hundreds outright if they wanted to and still have spare change.

My point being is that sometimes, if you want quality, you have to ignore everything the others tell you you need – or need to do. In fact, it usually means you should do the opposite. Be a skeptic. Be suspect of every application or gadget or idea – especially when the exchange of money or time is involved (and if you don’t think the two are intimately inseparable then you do not value either enough). Even be suspect of this one I’m presenting here. I don’t claim to know all of the answers. Simplicity is a journey, not a destination. I’m on a journey here just like you.

What I do know is that when I look at the people, ideas and companies that impress me, they’re doing it wrong. And if that’s the case, I don’t wanna be right.

The Document Escalation Path

It was not until recently that I realized something about my workflow. Please forgive me if this is all “Big Duh!” to you. I have a document escalation path. – a definitive point of creation for the most basic needs and a progression of steps for when the item outgrows those needs. My flow generally goes something like this (links to other posts here where appropriate):

  • TextEdit – All writing on my Mac begins here. I have it set to default to plain text, 90 characters x 50 lines, Menlo for my font (after a long flirtation with Droid Sans). If longtime readers here have not caught on yet, I am a big fan and think this is one of the most underrated programs on the Mac. This can do the job I need to get the words down on a blank space. If I need to do more than that then the escalation path continues to…
  • TextMate – If I need to do some markup to the content, for instance, to publish to the web, then this is the next stop. I usually format in Markdown and then use the convert to html tool from there.
  • Bean – If I need to format into Rich Text for print or PDF, here is where I turn. I’ve discussed Bean here before and it had a few added and very useful features for RTF creating that do not exist in TextEdit. These include full screen mode and word and character count.
  • Pages – If I really need to do some advanced word processing, including style management, headers and footers, inserting images, etc. I use Pages. That said, I rarely have to do so because the options above are enough for me. That said, as word processors go, and despite it’s shortcomings, I really think it is the most elegant word processor available today. I have created some stunningly beautiful work with it.

Happy Anniversary iPod


Today marks eight years since the iPod was introduced.

There were a ton of other MP3 players that were available when the iPod was introduced. They were all crap. The interfaces were like trying to run a three legged race over an obstacle course while blindfolded. Every one of them had ideas about “music management” that seemed to be taken from the pre-industrial age. When the iPod was introduced. Many people derided it.  Only 5 Gigs? Firewire? Who would use such a thing? A scroll wheel? What’s up with that?

Let me take a moment to veer off into a little personal story…

When I was growing up, my Grandmother set every clock in the house ahead, all by some random time. She did this to combat a long held stereotype that Black people are always late (People even referred to it as CP Time – Colored People Time). You see, being Black and being in the south meant that it was not enough to be equal to be given the respect as a human being you deserved – You had to be better because the very color of your skin put you that much further behind from the start. Therefore, it was not enough to show up on time – You had to be early. In other words, she changed the game of time itself by writing the rules to fit her condition. Because you never knew how fast any given clock was, you could not calculate for the difference. Therefore, you always showed up early.

Apple did not invent the digital music player. They changed it. For them, it was not enough to be equal to all the rest – It had to be a whole lot better. It had to be better on every level – design, integration, speed of loading music (hence the reason for Firewire over USB 1.0). By being so much better, they changed the game, thus forcing others to play by their rules.

It’s amazing how far we’ve come in such a relatively short period of time.

Keeping Secrets

I keep secrets. I think most of us do. It’s an interesting paradox in this increasingly connected twitter-facebook-blogging-here-is-what-was-in-my-breakfast world. Turns out there is a whole world of private writing that is going on all around us by people we know. There have always been many that keep a paper diary or journal. What I’m fascinated by is all the various methods being employed, especially the traditionally public digital tools, that now allow this kind of private or semi-private confession.

I recently became a little obsessed with this topic and put out a call to folks I know to ask them the hows and whys behind the private blogs and accounts they keep. I’ve asked if I could post their answers here, with the promise of anonymity. I’ve done all I can to strip out any identifiable information. Therefore, some of the wording has changed from the originals provided. Without further ado…


In deference my seemingly outgoing, say anything to anyone, personality – I actually share very little. People who know me would likely describe me as an extrovert. In fact, I find strength in solitude and privacy. If I spend to much time around people, even people I love, I tire easily and need to retreat for a few days or even weeks. There are things that I think and express daily that even those closest to me will never know. It’s part of who I am.

I think there are many reasons I am compelled to do this. If I write that I feel down, or sad, or lonely, to myself, getting it out there – putting a name on it – actually helps me overcome it. Same thing with how I feel about someone, if I express it it helps me deal with those feelings in a way I can’t internally.

For instance, I have had a practice for years of writing letters to people that I never plan on sending. Everything from things I wished I could say to the crushes I’ve had, things I’ve wanted to say to people close to me that I feared might ruin our relationship or cause ill will, and very mean things to people I’ve been angry with. I write these letters in text files and I keep them in an encrypted and passworded archive.

I also tweet things into Birdhouse on my iPhone that I never plan on actually sending out. I’m tempted to make a separate secret twitter account just to separate that stuff from the stuff I actually tweet from there just in case. That said, it’s built in “are you sure” feature keeps me from making a mistake.

I recently started to wonder if I was the only person doing this. Even someone who enjoys solitude is often comforted by not feeling “alone”.


I keep a bunch of things — draft blog posts that I’ve never published, emails I’ve sent to myself, text files on my computer. I don’t really have a definitive place for them. Most of them are long-ish pieces that remind me of something I figured out and really don’t want to forget. For instance, I recently realized that this weird obsession I’ve always had with wanting to be a “celebrity” (I know, that sounds really lame — guess why it was always private thing) was actually an obsession with wanting to be happy being a creative person. It was just a co-incidence that, up until recently, all the creative people I looked up to happened to be really famous. I’ve now found a whole bunch of people who aren’t really famous by any real-world metric but are successful on their own level and whose work I find really inspiring. One of the things I wrote down is that I don’t have to have that traditional “fame” to be happy being a creative person. I just want to find my niche, find that thing I’m great at, do that thing and don’t worry about what other people think — the right people will get it, and who cares about the rest.

Why write that kind of stuff down? I find that by writing it down, I know exactly what I think about something, rather than have it swish-swashing around in my head with all of the other semi-opinions about half-topics. At the end of writing, I have a concise piece of writing that describes exactly how I feel about a certain topic.

Another reason I write those things is kind of the converse of the first reason — sometimes I’ll start writing something to myself, forming an argument or something, only to find that my opinion is totally wrong (maybe the premise was off-base, maybe I was making some assumptions that were too far-fetched, maybe I can’t find a way to justify something I just wrote). Writing down what I think is a great way for me to make sure that what I think is actually true and right and/or find out if it’s totally wrong.


Long ago, I used to try to write in a notebook every day. A couple years ago, I went back and read through that notebook, and it was interesting to see what I was doing/thinking 10 years ago. It occurred to me that blogging software would be perfect for that kind of thing; it would even be searchable, etc. So as an experiment, I set up Apache, MySQL, PHP, and wordpress on my laptop. It was perfect. I had my own blog, but it was local to my laptop.

A couple years ago, I took a trip far away. I wanted to be able to communicate with my family while I was gone, so I moved my blog online, where it still is today. The catch is that I block search engines, so anyone can read it if they know where to find it, but it doesn’t show up in any online searches. As far as I know, only my wife, daughter, and a few of my siblings ever read it.

So it’s not that I’m writing super secret private things. I just find that writing helps me organize my thoughts; that’s why I do it. So unlike most blogs, I’m not advertising or looking for more subscribers. I don’t mind if a few people read it, but I also don’t care if nobody does.


I use Expression Engine to run a members-only site. I also use robot.txt files to block it from search engines, and the domain is privately registered. I will be writing a PHP script, too that redirects anyone who might find it through a search engine back to the referring search engine. Nope, not paranoid. At all.

I use a locked down twitter account as well under a name that most people would never guess. Just in case they search for me…

I keep the most private, venty type things in a Moleskine, because somethings REALLY don’t need to be on teh interwebs. *grin*


I use a secret wordpress blog which i protected through several password systems in which i post kind of a private journal to collect my thoughts and my very private ups and downs in life. I use it every end of the year to have kind of a backview of my passing life and to hand it over to my kinds once i will have to die. It will be a very private present for them.

Additionally, I use a second blog just for my close friends which is also password protected, so that they can follow me while i am traveling. I came up with this idea because i have a lot of international friends and so i can keep in touch with them on a special way.


I started an “anonymous” blog on Blogger in 2002. Created a self-deprecating pen name and blogged about my depression, anger and ADD to no one in particular. I figured eventually I would find an audience of people who would read me, even if they did not agree with me.

I was driven to anonymity from being so bold (or stupid) as to write openly, online, about feelings as myself. This lead to trouble in my primary relationship and of course curious parents with web browsers could also find and read the same things—which lead to awkward conversations. In my online travels I noted people who were writing things I suspected or things I had been thinking, but doing so freely under assumed names. I decided I wanted that for myself.

Currently I own a domain name, a TypePad account, Tumblr blog, a Gmail address, and a Twitter account for this alter-ego. My domain registrar has identity obfuscation tools, allegedly for security, but through which I can remain compliant with ICANN without revealing to any WHOIS request who I really am. But I am not so foolish as to think anything I do can’t be found out. I assume most people in my life don’t know, but I also assume more people know than will tell me.

I don’t mind telling people that I write under a pen-name, but there are very few circles in which I would reveal my topics of interest let alone the alias I use. I revealed my identity to one old friend, left a breadcrumb trail for another, and I would not have been engaged to the woman I am engaged to without it. But it is risky. The one person who I most did not want to find out about it did ultimately find out, though my own mis-steps. An alter-ego is not to be taken lightly. I have created and destroyed relationships directly and indirectly as a result.

That said, on the same token that alter-ego has opened doors, revealed new worlds, and lead to much deeper understanding of myself than would have been possible without it. It gave me the chance to take risks that I would never have before, and, dare I say it, the bonds I forged through it buoyed me during some of the darkest times of my life.

I apologize if this is particularly cagey, but I am still protective.

A final thought is that I suspect many technical and web-savvy people have donned alter-egos at least once. I know some who have had many identities, simultaneously or serially. Most “anonymous” blogs have a shelf life of 6 to 9 months. Either the raison d’etre disappears, they are found out, or they realize it’s a lot of work. And it is.

For me, it’s a labor of love. I relish the sense of risk, the clandestine, and the other-worldly or under-worldly aspects. And, ultimately, I do it for the feedback that I am not alone, that in the world there are people who think in feel in many ways the same as I. No matter how frank I am, no matter the topic, I am encouraged for the honesty and the willingness to put it into words. Rarely does anyone troll or flame me.

I’m pretty grateful for that.

Another Crazy Idea

So, my friend Chris had a headset problem. You see, he had bought this headset to use with Skype, but could not get it working on his Mac. Being that I am a Macintosh Consultant by trade, he reached out to me on Twitter to ask for my advice. I gave it to him, albeit a bit too late and after he already discovered the answer on his own.
Still this got him thinking about the idea that I should find some way to offer remote support. I have been consulting for a long time, my head is filled with years worth of tools, tips and troubleshooting tricks. The technology for me to be able to remotely support a Mac is not only out there but I do this anyway for a few clients already. The only question was how to “sell” that. How does one leverage the goodwill and following I have on Twitter, Minimal Mac, and elsewhere to help get the word out about my business, my remote support service offering, as well as help people who need it? We scheduled a conference call and brainstormed the idea a bit but nothing solid came out right away.
Then, a couple of days ago now, I was having lunch with another friend of mine. He is a really good friend and I value his advice and ideas. Therefore, I mentioned my other conversation about providing remote support. He then mentioned what became another crazy idea – Why not offer Mac support, on Twitter, for free? The thought being that, if I could answer the query on Twitter for free I would do that. If not, I would offer the person the option of getting their issue solved remotely for a reasonable fee.
I fell in love with the idea immediately. I went back to my home office right after lunch, got my business account – @machinemethods – set up, configured and ready for action. After consulting with Princess Bethany and others about the idea, I launched it the next day. The verdict: Lots of win!
First of all, I really love what I do. I love to help people. I love to come up with solutions to otherwise frustrating problems. I love to be challenged by complicated issues. Furthermore, doing this kind of rapid support, keeps me on my toes and exercises skills and knowledge that I don’t use as often in my regular travels. Finally, doing so with the added constraint of a 140 character limit is a whole lot of fun when it is accomplished. Not only that but, even though it has not resulted in paid business yet, Machine Methods is getting a wealth of exposure and will continue to if I prove that I know what I am doing when it comes to Macs. It has kept me busy but it is not overwhelming (yet). But the few people I have really helped make it all the more worth it.
If you you have a Mac, are on Twitter, and need some support, have I got a deal for you…