So, my friend Chris had a headset problem. You see, he had bought this headset to use with Skype, but could not get it working on his Mac. Being that I am a Macintosh Consultant by trade, he reached out to me on Twitter to ask for my advice. I gave it to him, albeit a bit too late and after he already discovered the answer on his own.
Still this got him thinking about the idea that I should find some way to offer remote support. I have been consulting for a long time, my head is filled with years worth of tools, tips and troubleshooting tricks. The technology for me to be able to remotely support a Mac is not only out there but I do this anyway for a few clients already. The only question was how to “sell” that. How does one leverage the goodwill and following I have on Twitter, Minimal Mac, and elsewhere to help get the word out about my business, my remote support service offering, as well as help people who need it? We scheduled a conference call and brainstormed the idea a bit but nothing solid came out right away.
Then, a couple of days ago now, I was having lunch with another friend of mine. He is a really good friend and I value his advice and ideas. Therefore, I mentioned my other conversation about providing remote support. He then mentioned what became another crazy idea – Why not offer Mac support, on Twitter, for free? The thought being that, if I could answer the query on Twitter for free I would do that. If not, I would offer the person the option of getting their issue solved remotely for a reasonable fee.
I fell in love with the idea immediately. I went back to my home office right after lunch, got my business account – @machinemethods – set up, configured and ready for action. After consulting with Princess Bethany and others about the idea, I launched it the next day. The verdict: Lots of win!
First of all, I really love what I do. I love to help people. I love to come up with solutions to otherwise frustrating problems. I love to be challenged by complicated issues. Furthermore, doing this kind of rapid support, keeps me on my toes and exercises skills and knowledge that I don’t use as often in my regular travels. Finally, doing so with the added constraint of a 140 character limit is a whole lot of fun when it is accomplished. Not only that but, even though it has not resulted in paid business yet, Machine Methods is getting a wealth of exposure and will continue to if I prove that I know what I am doing when it comes to Macs. It has kept me busy but it is not overwhelming (yet). But the few people I have really helped make it all the more worth it.
If you you have a Mac, are on Twitter, and need some support, have I got a deal for you…