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Thoughts on “The Pleasures of Uninterrupted Communication” (and managing expectations)

Boing Boing’s Cory Doctorow, wrote a great article for Internet Evolution recently – The Pleasures of Uninterrupted Communication – detailing his strategy for dealing with interruptions and not having to deal with the mountain of e-mail one encounters after having returned from and extended break or vacation – “email apnea” as it has been coined.

So I eliminate the mountain: when I go away for an email fast (usually coinciding with a holiday), I set up an auto-responder advising correspondents that I’m away and that I “won’t be reading their email” when I get back, asking that they re-send anything urgent after my return (I make sure a few key people, like my business-partners, parents, and agent know how to reach me by phone). When I sit down at my desk again after the break, I download all my mail while I have a little walk or tidy up my desk. Once it’s all downloaded, I select every last message and delete them. No email apnea.

Cory does not delete the e-mails because he does not care about the people who sent them, he does so because he cares too much to not be able to respond due to the sheer volume.

You see, I love communicating too much to be interrupted. Whether I’m writing an essay or a novel, composing an email, or chattering with someone by voice, the last thing I want is to be given a jolt of useless adrenaline every time something new lands in my queue. Indeed, the oppressive weight of the knowledge that the queue is lengthening is enough to stress me out — any time I go away for a day or a week, all I can think of is that mountain of mail accumulating on my server.

One of the many things I love about this is that it is yet another wonderful example of managing others expectations, through simple and compassionate communication, in order to achieve your own freedom. Compassionate? Well, you see, if you let people know what to expect from you – that you only check your e-mail twice a day and at particular times, for instance – then they will not be disappointed that you did not respond to their e-mail as soon as they sent it.

For those of us old enough to remember, there was once a time when this kind of access and availability did not exist. Leaving a phone message is a good example. Once upon a time if you called someone, and they were either not home or on the phone, your only option was to call them back later. The responsibility was placed upon you to remember to take action at a later time, not upon the person you were trying to reach.

Now, all of this has changed around. Now, because there are so many ways for people to place the responsibility of follow-up upon us, even while we are “not available”, it adds up to increased workload and stress placed upon us. I think one of the many dangers of our growing “always connected” society is the idea that license is given to others to always have a way to interrupt others at anytime. The expectation has already been set by the sheer existence of tools that provide ever increasing ways to get our attention. People naturally assume that everyone treats these tools as they do. If they prefer (or are conditioned to) jumping on their email, mobile phone, “crackberry” every time it buzzes or blinks, then they, somewhat naturally, assume the same of you. The onus is therefore upon each us to manage those expectations to fit our needs.

Here is an idea, how about sending an e-mail to your coworkers that goes something like this?

Dear Comrades,
Because I value my communication with you and would like to make sure that I respond to your needs with the appropriate level of action, I have set up some basic criteria for handling my e-mail and mobile phone.
I check and respond to e-mail twice a day. Once in the morning at 9am and again in the afternoon at 4pm. I do this in order to give my responses complete attention at those times. Because of this, I would prefer all non-urgent communication to be e-mailed to me and it will be acted upon at those times.
If there is something that requires my immediate attention, please call me on my mobile phone at 555.555.5555. I assume that anything coming to me via phone is urgent and requires my immediate attention. Therefore, as a courtesy to those that truly require urgency, please do not call my mobile for non-urgent items.
To recap:
Urgent = Phone
Non-Urgent = E-mail
Thank you for your cooperation in helping me provide you with the service you desire.
Sincerely,
Patrick

As I have said before, Be Pavlov, not the dog…

Remainders 04.07.2008

Here are more random whisperings I picked up in overheard conversations in the crowded and overpriced pick-up bar that is called, The Internet:
There are some new and updated GTD Apps that may be of interest to you.
First off, if you live in GMail and have yet to give GTDInbox a try, now may be a good time. This Firefox extension converts GMail into a “productivity and personal management powerhouse”. It has recently been updated to version 2 and contains a bunch of new features.
If GMail is not your thing, maybe you want to give GTDAgenda a try. It is a new GTD based web application that is aiming to be the solution to all of your GTD needs. It contains it has all the tools required for getting your Org-fu on, like goals, projects and tasks, contexts, next actions, checklists, schedules and calendar.
Then again, maybe you have a Mac running Leopard (Mac OS 10.5). Well then, Dennis Best says that you really don’t need a specific GTD application – you have all of the tools you need right there in Leopard. He makes a pretty convincing argument for using iCal, Mail.app, smart folders in the Finder, and many other default tools to string together a pretty workable system.

Whither Productivity

The Growing Life is a recent favorite new blog of mine. One of the things I have enjoyed in the past few weeks of checking it out is the often “alternate” takes on productivity Clay, the author, offers. He often counters many of what has become accepted ideas about productivity and lifehacking – sleep hacking for instance – with reasoned, and well researched, counter arguments.
Recently, Clay laid down the gauntlet, by making this “Alternative Productivity” the main focus of the site – “Anti-Hacks” if you will. I love some of the ideas he is trying to express here:

Albert Einstein correctly started that “problems cannot be solved by the same level of thinking that created them.” Anti-hacks attempt to solve problems by approaching them at a higher level of thinking. For example, while David Allen says that peace of mind (i.e. mind like water) comes from creating exhaustive todo lists and getting everything out of your head, an anti-hack might involve meditation, because all the list-making in the world will not bring you to a meditative, mind-like-water state. An anti-hack might also involve quitting your job or taking the inefficient but nevertheless effective high road.
I think there is really something to this and am excited to see a different angle taken on the productivity/lifehack meme that I consider myself a member of. I recently posted about the trend I have noticed of productivity/lifehack bloggers becoming increasingly interested in Zen, Buddhist and Mindfulness practices. Some might argue that these ideas are in fact the opposite of what we in the western world have come to accept as “productivity”.
Then, there is the idea of asking the question – To what end are we desiring greater productivity? I often wonder if there would be less need for productivity and lifehacks if we did not feel the need to do so much. If such demands were not put upon us (expected of us) by the society we live in, the companies we work for, and the people we are accountable to. Some more food for thought – How is it that Americans work more, take less vacation, shorter breaks, yet still do not best many countries (Japan, Europe) in “productivity”. Is it because, perhaps, by doing more we are actually so stressed that we get less done?
What if, as the metaphor of “Atlas Shrugged” suggests, we simply give up on the weight of our worlds on our shoulders? What if we commit to going the other direction? This means doing less, not more. Doing it all slower, with greater attention and mindfulness, and, perhaps, actually getting things done.
Link: On Alternative Productivity and Anti-Hacks for Living | The Growing Life